Scott's book, "Who Cares?" reveals why most customer service programs fail and what it takes to make yours thrive. Discover the long-forgotten foundation of customer service that is required for your success. Learn the Six Essentials of Service and use them to create an unforgettable culture of caring in your business that will reduce turnover, increase loyalty and of course, the bottom line - increase profits.  Whether you are a manager or frontline employee you'll find this quick read to be an indispensable guide!  

For Only $12.75 with FREE Shipping it will pay for itself many times over!

Praise for "Who Cares?"

"A true hands-on approach to hospitality that should be used in every aspect of life."

-- Janet Miller, former Training Coordinator Cleveland Metroparks Zoo / President of Right Track Training

"This book is awesome! Back to the basics approach to customer service. It will be a must for my team."

-- Kathy Krieger, Director of On-premise Sales Pepsi Americas

"We had to learn the secrets of customer service the hard way... thanks to Scott, you don't have to."

-- Stew Leonard, Chairman & Founder of Stew Leonards, the World's Largest Dairy Stores


Who Cares? Creating A Culture Of Service In Your Business

If you are interested in ordering multiple copies for your organization or company        Contact Scott for SPECIAL DISCOUNTED PRICING