Introduction for Scott Brown
While working in the very competitive amusement park industry, where customer service is held to the highest standards and managers are expected to lead young, often unmotivated employees, Scott developed the Six Essentials of Service. These Essentials are powerful principles that apply to all organizations and became the basis for Scott's first book, "Who Cares? Creating A Culture of Service In Your Business." From building successful teams to taking an introspective look at our own actions, Scott has been frequently published and has presented around the world on the subjects of Customer Service, Management and Leadership. We’re excited to have Scott share his passion, stories and insight with us today.
Scott is pretty animated during presentations so he typically will not use a podium and would prefer a wireless mic or lavalier.
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