From personally working on the frontlines of service to managing those who do, Scott Brown has been researching, developing and practicing his customer service and management strategies for over 25 years.
While working in the very competitive family entertainment industry, where customer service is held to the highest standards and managers are expected to lead young, often unmotivated employees, Scott developed the Six Essentials of Service. These Essentials are powerful principles that apply to all organizations and became the basis for Scott's first book, "Who Cares? Creating A Culture of Service In Your Business." Scott has been frequently published on the subjects of Customer Service, Motivation, Rewards and Recognition, Management and Leadership in various industry trade publications and has served on various committees for the International Association of Amusement Parks & Attractions.
Scott lives in Ohio, but delivers presentations and workshops around the country - and around the world. The highest compliment that can be made regarding Scott's presentations is his list of repeat clients that stands at over 90%! Find out why people bring Scott back time and time again to share his insight and energy with their associations and employees.