Customer Service Management Book
A great book on customer service, management and learning to create an engaged workforce by Scott Brown.
Scott's Most Popular Presentation
Foundations of Service is the ultimate customer service / management workshop showing attendees how to create a culture of service in their businesses or departments.
From keynotes to front-line or management training, Scott has content that makes a difference!
Scott's presentations provide exceptional, practical content that is always wrapped in fun anecdotes and spontaneous tangents that will leave your audience feeling uplifted and refreshed no matter the topic
Scott's background in the amusement park & attractions industry gave him a unique perspective on Customer Service, Management and Leadership very early in his career. These experiences led to his first book, "Creating A Culture of Service in Your Business". His casual, insightful style has made him a perennial favorite with many organizations.
Scott has presented for organizations, businesses and at conferences around the world. He has worked with clients from many sectors including the amusement & attractions industry, health care, civic organizations, large corporations and professional sports teams.
Foundations of Service
Magic of the Mouse: Bringing the Florida Theme Park Experience to Your Customers
Frontline Service Pro
While Scott delivers presentations and workshops around the country, the highest compliment that can be made regarding his presentations is his list of repeat clients that stands at over 90%! Find out why people bring Scott back time and time again to share his insight and energy with their associations and employees.
“Excellent - Informative and Entertaining!"
"Exceptional and thought provoking."
"That was fantastic!"
Audience comments from the Ohio Association of Community Health Centers