Frontline Service Pro

(Recommended for non-supervisory personal, but beneficial to anyone.  Presented as a 2-hour workshop)

 

Explore the philosophies and practical applications of the following topics:

 

  -Maximize Your Strengths & Minimize Your Weaknesses through a fun & informative personality profile.

  -Understanding Personal Accountability & Your Company's Vision

  -Managing Stress On The Frontlines Of Service.

  -Effective Strategies For Conflict Resolution.

  -Re-evaluate Your Attitude-It Might Not Be As Good As You Think.

  -Discover the Keys To Personal & Professional Success & more!

 

The Magic of the Mouse:  Bringing the theme park experience to your customers

Immerse yourself in the history, philosophies and operational strategies of the most magical place on Earth. Discover what the world's favorite theme park can teach you about personal and professional success. Entertaining, informative and packed with practical ideas for business and life - the only thing better than this workshop is spending a day at the park!

 

 

Hiring Right - The Start of Something Good

  -Know the type of person needed to be the type of organization that you want to be   

       Identify before you start the hiring process

       Identify specifics / not generalizations

  -As a manager you dictate the feel of the working environment

  -Training introduced as a way to clarify your expectations or performance standards

       Not just Aptitude, but attitude as well

  -Communication

       How people listen / hear emotionally / may only hear what they want

       Constructive criticism / coaching

  -Motivating through communicating

       Explore ways to inspire people to perform by meeting them at their level

  -If parting ways is required - feel comfortable that you've done everything necessary to help that employee succeed

 

 

Why We Do What We Do:  Maximize Your Mind For Professional & Personal Success

  -Unlock Your Emotional Intelligence

  -What we can learn from the amazing story of Phineus Gage

  -Discover how our Perceptions can Interfere or Enhance our relationships 

  -Enjoy a fun, fast-paced Personality Profile exercise to identify your Personal Behavioral Style and reveal if it Helps or Hinders You in the Workplace

  -Communicate with Co-workers for Maximum efficiency and buy-in

 

Creating A Culture Of Service In Your Business:  Discovering the Significance in our Work

  -Uncovering your Professional & Personal Vision

  -Keeping everyone accountable for delivering Exceptional Customer Service

  -Emotionally Connect Employees to your Goals & Corporate Purpose

  -Your Customers are Satisfied?  Find out why it doesn't matter and what You can do about it

 

Don’t see exactly what you need?  Scott has a wide range of program offerings on the topics of Management, Leadership, Customer Service and more.  Contact him to put together the perfect program for you!

 

Identifying Your Priorities

  -Are you working towards what's most important to you?

  -Stop filling time with low return time-wasters. Identify the activities, behaviors, and attitudes that deliver the greatest impact on your personal and professional success.

  -Analyze your values and skill-sets to map your course

    "We all have the same amount of hours in a day - the only difference is how we use them".

 

Harnessing The Power of Personal Focus

  -Identify successful habits to drive you forward personally and professionally

  -Discover the six strategies to unlock the power of your personal focus

  -Create a Goals Checklist to provide clear, identifiable targets

  -Learn to stay on track

 

Interested in these keynotes? Contact Scott!