Unlike other customer service or management programs, Foundations of Service University goes beyond philosophy.  While many people say my workshops are “very motivational,” this is no mere pep talk.  I combine anecdotes, insight and practical applications that allow each attendee to develop the skills and confidence to create the culture of service that is right for their individual business. 

Every business wants to provide exceptional service – very few do it.

Why is that?

It’s not a lack of desire – it’s a lack of direction.

Foundations of Service provides that direction!

My “curriculum” is principle-based, making it the perfect program for businesses in almost any industry.  This powerful workshop explores not just why service is important but how to make it happen!  Great for owners and managers alike, attendees will gain powerful management skills, practical strategies and insight to foster a culture of service in any organization.

Your members will experience this comprehensive workshop as either a half or full-day workshop.

Foundations of Service University will provide your members with the information, motivation & inspiration to create profound and lasting change in their organizations.

The Foundations of Service University workshop goes far beyond enhancing service delivery by addressing some of the most challenging issues for business owners and managers today.  Graduates of FOSU will learn to:

• Reduce time-wasting & service-depleting EMPLOYEE TURNOVER with powerful HIRING & INTERVIEWING techniques.  Stop trying to hire “good” people and start hiring the “right” people!

• Evaluate your current TRAINING programs.  Are you training what’s important?  You might be surprised!

• Establish powerful GOALS to create positive results for your organization and the individuals who are a part of it.

• EMOTIONALLY CONNECT your employees with your organizational VALUES & MISSION.

• Deliver PERFORMANCE REVIEWS that ENHANCE PRODUCTIVITY and IMPROVE MORALE – instead of doing just the opposite!

• Make ACHIEVEMENT & SUCCESS a vital part of your organizational culture.

 

FOSU is the complete program for creating a TRUE CULTURE OF SERVICE IN YOUR BUSINESS!

 

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