"Who Cares?  Creating A Culture Of Service In Your Business" is a must read for anyone who manages and believes in the importance of service.  Scott's book takes a holistic approach to service and powerfully illustrates how to create a true culture of service.  Through the Six Essentials of Service you learn to identify the key success factors to a world-class service program:  Vision, Hiring, Training, Communication, Recognition & Revision.

 

This book is an easy, enjoyable read and can become the foundation of your customer service program and your management philosophies. 

 

Here's what people are saying about "Who Cares?  Creating a Culture of Service In Your Business."

 

"At Stew Leonard's we had to learn the secrets of customer service the hard way... by trial and error.  Now, thanks to Scott Brown and this little gem of a book, you don't have to."

-Stew Leonard Chairman & Founder of Stew  Leonard's, the World's Largest Dairy Stores

 

"This book is awesome!  Simple, down-to-Earth, back to the basics approach to customer service.  It will be a must for my team."

Kathy Krieger, Director of On-premise Sales,  Pepsi Americas

 

"In a simple and direct approach, Who Cares? clearly defines the results true caring can deliver in the workplace.  The Six Essentials of Service are six simple, yet powerful reminders of how caring is at the very foundation of world class service."  

Pamela Landwirth, President,  Give Kids the World

 

Purchase Who Cares? through Google Checkout or Amazon.com today!

 

Exceptional Service is critical in the amusement park industry and no one does it better than Disney.  Below is a great collection of Disney Management & Customer Service titles.